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Build an Automated User Feedback to Pull Request Pipeline

Create an automated system that captures live audio feedback, uses an LLM to transcribe and summarize it, creates a ticket in Linear, and then triggers a pull request via a custom Slack bot.

From How I AI

How I AI: Chintan Turakhia’s Playbook for AI Adoption at Coinbase

with Claire Vo

Build an Automated User Feedback to Pull Request Pipeline

Tools Used

Claude

Anthropic AI assistant

02Step-by-Step Guide
1

Capture Live Audio Feedback

During a user feedback or dogfooding session, use a simple web app on a mobile device to record the user's spoken feedback directly.

Pro Tip: The app only needs a simple record button to minimize friction and capture feedback in the moment.
2

Process Audio with an LLM

Send the captured audio file to a Large Language Model. Use a system prompt to instruct the AI to transcribe the audio, identify any bugs or feature requests, and generate a concise summary of the issue.

Pro Tip: The prompt should guide the model to extract the core problem and user journey, for example: 'On trade tab, typing into from field does not display numbers, user cannot initiate a trade.'
3

Automate Ticket Creation

Integrate the output from the LLM with your project management tool, such as Linear. Automatically create a new ticket populated with the AI-generated title, summary, and relevant tags.

Pro Tip: This step eliminates manual data entry and ensures that feedback is logged consistently and immediately.
4

Trigger a Pull Request from Slack

Use a custom-built Slack bot that has context on your codebase. From a Slack channel, run a command to have the bot automatically generate a draft pull request to address the newly created ticket.

Prompt:
Claude bot create pr --repo wallet-mobile --ticket [TICKET_ID]
Pro Tip: For maximum effectiveness, this bot should be integrated with other services like Datadog and Sentry to pull in relevant context for debugging.

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